Patient Experiences by Ethnicity - GP Practices
Background
In 2021, a total of 1269 patients gave us feedback on their GP surgery and submitted their ethnic background.
This report has summarised the feedback from these patients and categorized the data by ethnicity.
Key Findings:
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People from Asian background have the lowest overall satisfaction rating (3.57) out of all 5 main ethnicity groups.
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Access to Services received mostly negative feedback from all ethnic groups with 75% of Asian ethnicities giving negative feedback. Similarly, Administration received mostly negative feedback with 60% of Mixed/Multiple ethnicities giving negative feedback.
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Both Staff and Treatment and Care themes receive mostly positive feedback from all 5 main ethnic groups.
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