Healthwatch H&F Annual Report 2023-24
Our Annual Report of 2023-24 highlights all the work we've done to represent the views of and improve the health outcomes and experiences of the residents of Hammersmith and Fulham in the past year.
From the impact of the cost-of-living crisis on access to health care services and health and well-being to vaccine hesitancy and the maternity experiences of young mothers from ethnic minority communities, we have sought to make an impact in how health and social care is delivered to the residents and service users of our borough, our Annual Report includes a summary and outcome of our key projects. It also showcases our patient experience findings, enter and view findings, mental health inpatient engagement findings and outlines our plans for the upcoming year 2023-24.
All of our work was supported by a fantastic team of volunteers whose hard work has made a real difference to the local community!
“As a fairly new member of the local advisory committee for Healthwatch Hammersmith & Fulham, I have been impressed with how much this very small but dynamic, dedicated, diverse, and hard-working team, and its group of volunteers has achieved. During these ongoing economically challenging times they have worked closely with partners in the council, NHS bodies, community organisation, and community representatives focusing on engaging with service users and local people to find out about their experience of services, and how services can be improved to better meet their needs."
Our year in numbers
- 5,396 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
- 462 people came to us for clear advice and information about topics such as mental health and the cost-of-living crisis.
- We produced 21 reports about the improvements people would like to see to health and social care services.
- We carried out 4 Enter & View visits to community pharmacies to observe impact of the 'Pharmacy First' campaign.
- We’re lucky to have 28 outstanding volunteers, who gave up 327 days to make care better for our community.
- We're funded by the Local Authority. In 2023-24 we received £110,000.
Our priorities for next year
- Exploring the key trends and themes around suicide in the borough, particularly within the most affected communities.
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Investigating the experiences of residents using health and social care services to identify barriers to attending cancer screening.
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Exploring opportunities to reduce barriers against patient access and to reduce the "Did not attend" (DNA) appointments at outpatient wards in local hospitals.
Downloads
If you need this document in a different format, please email info@healthwatchhf.co.uk or call 0203 886 0386.
