Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Sands End Health Clinic

Hard to book an appointment

The service is okay. I normally come here to book my appointment and I don't have a problem. You will then wait a week for the appointment, I am okay with that as it's not an emergency. The receptionist is okay. My doctor is good. I am here to see the nurse today.