Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Fulham Cross Medical Centre


I had to register a family member as a temporary resident. It was not easy to get through someone on the phone, but when you do, the service is good. We also had to wait at the entrance of the surgery because no one came to answer the doorbell. Booking a Covid-19 vaccine was really good as the surgery was very helpful and organized.