Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Charing Cross Hospital (Imperial College Healthcare NHS Trust)

Nice Staff

I was treated very well for my health issue at the Renal Department and the staff was very nice. They were a bit busy in the morning and I had to wait, but they were really good when they treated me afterward.