Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Canberra Old Oak Surgery

good service

Excellent service, they are the best, I had my annual check a few weeks ago and it was excellent. I don't have a problem getting an appointment. The environment is clean, the receptionists are nice and provide great customer service. Prior to COVID-19 it was very easy to book an appointment but now there is a long waiting. The doctors are pretty good.