a week on a simple admin task and it still hasn't been processed and I've had no explanation or apology. They processed my hospital referral on 4th August but they addressed it to the wrong hospital so the hospital rejected it. i spoke to the hospital and they said they can see me urgently (same week) if they receive the referral correctly addressed to them. I have contacted Babylon GP at Hand 4 times in the last week to explain that they simply need to resubmit the referral addressed to the correct hospital and I've been told repeatedly that it will be done but it has now been a whole week and this simple admin task hasn't been processed. I am currently on hold trying to get through yet again, I've raised a complaint, asked for supervisors to contact me but I am getting nowhere - all the while I am suffering and not being treated for my rare neurological condition. my symptoms need to be treated promptly or they can become permanent. this delay could cause me irreversible physically impairments, a fact which I have stated repeatedly.