Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ashville Surgery,

Very hard to book appointment

It is not easy to get a face-to-face appointment. Once you fill-up the online survey and the doctor calls, he will decide if he needs to see you. The service is not good, I am thinking of leaving the surgery. I have friends who are able to see their doctor so why can't I see mine. I have not had a face-to-face appointment since 2019.