Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ashville Surgery,

Not easy to book appointment

The system is really bad. Last week I wanted an appointment for my son so I went to use the system and spent more than 15 minutes. In the end, it said that because my son is under 16 I have to call the surgery to book an appointment.