Black, Asian and Minority Ethnic Patient Experience Report - Hospitals
Report on hospital experiences of people from different ethnic groups.
Background
This Black, Asian and Minority Ethnicities (BAME) Report for Healthwatch covers hospitals in six London boroughs for the period April 2020 – March 2021. Using reviews from our Diversity Monitoring Form and Patient Experience Data Collection Programme, we have analysed the data to help us understand hospital experiences from patients from different ethnic backgrounds.
Key Findings:
- Overall average star ratings by ethnic group were high (rounded to 4 out of 5 stars for each ethnic group).
- Whilst 82% of White respondents gave a 4 or 5 star (positive) rating, this drops to 74% for BAME respondents.
- For the White Ethnic group the lowest star rating was for ‘Ease of getting through on the phone’. For Asian, Black, Mixed and Other Ethnic Groups the lowest star rating was for ‘Waiting Times.
- In respect of the highest scoring areas there was a little more variation: White and Mixed = ‘Cleanliness’; Asian and Black = ‘Staff Attitude’; Other = Quality of Care.
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Black, Asian and Minority Ethnic Patient Experience Report - Hospitals
