Important information from your CCG

The NHS is open for business

The NHS always wants patients to access the service that is most suitable for their
need and the Coronavirus pandemic has not changed that. Our premises are safe,
so if you are called for an appointment wherever that setting may be, make sure you
attend. We have put in place rigorous infection control measures to keep patients
and staff safe.

If your situation is not serious or life threatening, contact your GP for medical advice.
You may be offered a telephone, video or online consultation, as they are now all
available from NW London practices. You may also be asked to send pictures. If you
are called in for a face to face consultation, please follow the guidance your practice
will provide, so that your care is as safe as we can make it.

Talk before you walk! If you think you need to see a GP or hospital doctor, it is best if you call ahead – either phone your GP surgery or 111.

Please use 111 online in the first instance as this will be quicker.

In a medical emergency, call 999.

Support your family with technology

The NHS has learned a lot from the new ways of working that have emerged during
the Coronavirus pandemic. In particular, the use of digital technology for accessing
services. This is probably most apparent in the way you now interact with GP
services. To help us all adapt to digital we are asking those who are technically
minded to help their friends and relatives that may not be so comfortable with
technology. You could help them send emails or use video calling facilities. By doing
that you can help us make sure they are receiving the appropriate care for their
need. The NHS is working hard to tackle the digital deficit and your help is much


Important information about accessing wellbeing and psychological support

If you are stressed, anxious or experiencing low mood you can access wellbeing and
psychological support from a North West London IAPT service. You can refer
yourself or speak to your GP or another healthcare professional for a referral. For
more information visit or

Protect yourself against Flu:

There has never been a more important time to make sure you, and those you care
for, are protected against serious illnesses such as the flu. The flu vaccine is
available for free to those most at risk. If you are eligible for a free flu vaccination,
your GP practice will contact you directly by letter or text to arrange it. Book your
vaccination as soon as you are contacted.


Who is eligible to receive the free flu vaccine this year:

  • Pregnant women
  • Children aged 2-11 years old
  • Member of a shielding household
  • 65+ years old
  • Frontline health and social care workers
  • Those with a long-term health condition (LTHC) such as:
  • a heart problem
  • a chest complaint or breathing difficulties, including bronchitis,
    emphysema or severe asthma
  • a kidney disease
  • lowered immunity due to disease or treatment (such as steroid medication or cancer treatment)
  • liver disease
  • had a stroke or a transient ischaemic attack (TIA)
  • diabetes
  • a neurological condition, e.g. multiple sclerosis (MS), cerebral palsy
  • a learning disability
  • a problem with your spleen, e.g. sickle cell disease, or you have had
    your spleen removed
  • are seriously overweight (BMI of 40 and above)

Later in the year, the flu vaccine may be given to people aged 50 to 64. More
information will be available later in the autumn.
Get the flu vaccination, stay well and protect the NHS

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