Healthwatch Hammersmith & Fulham Annual Report 2020-21 has been published!

After what has been an extremely challenging year for everyone, we are pleased to publish our Annual Report for 2020-21 to share our achievements for the year.

As part of our patient experience programme to obtain views of the local health and social care services, we heard from over 4000 local people. Because of the COVID-19 restrictions in place, our staff and volunteers continued the programme throughout the pandemic by contacting patients through direct telephone engagement and finding out their views on how the local services were managing the unusual circumstances. From these conversations we were able to produce reports and recommendations which were shared with the commissioners and service providers.

During each lockdown, our team kept in touch and supported the most vulnerable people who lacked basic needs such as food and medication by liaising with local community organisation to deliver these services to them. In our report, we have included some of the stories shared by our team.

We also continued our information and signposting services through regular online sessions and over the telephone to enable residents to stay up-to-date on the local health and social care services. In total, we provided information and advice to 350 local residents!

These are just some of the highlights of the work we have done over the last year – to read the full report, please go to Our Reports– section of our website.

We are looking forward to our continuing work with the local communities in Hammersmith & Fulham. If you would like to get in touch with us, please contact us on or call 0203 886 0386