Information on Coronavirus


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Share your experience of access to health and care services during COVID 19 pandemic.

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Healthwatch Hammersmith & Fulham service during COVID 19 pandemic

Healthwatch Hammersmith & Fulham is currently running with limited community engagement services. However, the service is here to provide signposting, information and guidance during this time. Please do not hesitate to contact us and we will endeavour to support you with any and all enquiries.

Community Engagement – Zoom Conference service

We will be running weekly community engagement sessions via our Zoom conference services. The first session will take place on

Every Thursday 10 am – 11 am

Every Monday 2 pm – 3 pm

We will be providing information and signposting, and guidance and support to residents worried about the current outbreak of Covid-19 (Coronavirus).

To join the meeting please fill out this form:

Healthwhatch HF Zoom session registration form and return via email to with the subject heading: ‘Zoom meeting registration request’. You will then be sent an email with a link to the meeting.

For more information on how to download Zoom and to view ‘A Users Guide to Zoom’, please click here.

For information on using Zoom in easy read format please click here. 

WhatsApp service

We have extended our Information & Signposting service, establishing a WhatsApp service available 10am – 5pm, Mon – Fri.

To join, please add us on 07309736622.

Your experiences

If you wish to share your experiences of how you have been impacted by the Coronavirus, please click here (

Up to date information

For the most up to date information about COVID-19 (Coronavirus) be sure to check the government website.

Covid-19 (Coronavirus) – The latest from North West London Collaboration of Clinical Commissioning Groups

Up to date public information on COVID-19 – the latest.

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

The latest guidance is to please stay at home if you have corona virus symptoms.

Stay at home if you have either:

  • A high temperature – you feel hot to touch on your chest or back.
  • A new, continuous cough – this means you’ve started coughing repeatedly.
  • A loss of taste and/or smell.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for corona virus is not needed if you’re staying at home.

How long do you need to stay at home?

  • If you have symptoms, stay at home for 7 days
  • If you live with other people, they should stay at home for 14 days from the day the first person got symptoms
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
  • If you have to stay at home together, try to keep away from each other as much as possible.

General guidance

Coronavirus: Advice for everyone, please click here.

Guidance on Care home visits

Advice on visiting loved ones in care homes please click here

Guidance and information on NHS COVID-19 app

The NHS has just released a revamped COVID-19 contact-tracing app for testing please click here for more information.

Guidance on social distancing and for vulnerable people 

Guidance on social distancing for everyone in the UK, including children, and protecting older people and vulnerable people, please click here.

Guidance for households with possible coronavirus infection

Stay at home guidance for households with possible coronavirus (COVID-19) infection, please click here.

Guidance for people with diabetes

Coronavirus: Specific advice for people living with diabetes, please click here.

Guidance in easy read

Advice about the Coronavirus in easy read format, please click here.

Guidance in British sign language (videos)

To view the facebook page, please click here.

To view the British Sign Language (BSL) videos, please click here.

Guidance in other languages

Coronavirus: Latest NHS Guidelines are translated into 34 different languages.

The complete list: English, Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Czech, Dari, Farsi, French, Gujarati, Greek, Hindi, Italian, Hungarian, Kurdish Sorani, Lithuanian, Malayalam, Portuguese, Simplified Chinese, Pashto, Polish, Portuguese, Punjabi, Russian, Romanian, Sindhi, Slovak, Spanish, Somali, Tigrinya, Turkish, Urdu, Vietnamese. For more information, please click here.

Mental wellbeing while staying at home

If you have to stay at home because of coronavirus (COVID-19), it’s important to take care of your mind as well as your body. For more information, please click here.

Rethink Mental Health have created a list of helpful online resources regarding Covid 19 and mental health. To view the list please click here.

10 tips to help if you are worried about coronavirus

The coronavirus (COVID-19) outbreak may cause you to feel anxious, stressed, worried, sad, helpless, overwhelmed, confused or angry. It’s important to remember it is OK to feel this way and that everyone reacts differently to different events. For more information, please click here.

What are local hospitals saying?

Being discharged from hospital latest information

The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

Local Authority

  • You can contact Hammersmith & Fulham council on here for information on Council services, financial support and advice, Coronavirus-related scams and much more

Temporary changes to local services

GP services

GP practices in Hammersmith & Fulham are focused on helping their patients who have COVID-19 and are not operating normally, but are all open 8am-6.30. If you need a GP appointment about another matter, you should stay at home and ring the practice in the first instance.

NHS colleagues are setting up special GP-run clinics in Hammersmith and Fulham for patients who are experiencing symptoms of COVID-19 and need to see a doctor. Doctors from the local NHS will staff these clinics. More information about these clinics will be available very soon.


Hospitals are focused on treating people who have COVID-19.  Do not go to hospital if you think you have COVID-19 symptoms. You should always use the 111 online service for advice. If you cannot get online, telephone 111. You should only call an ambulance in what you think is a life-threatening situation.

Operations and surgery that are not clinically urgent or emergencies are being delayed as we need our doctors and nurses to focus on dealing with the pandemic. We are sorry we have delayed treatment and hope to return to business as usual as soon as possible.

Our hospitals have dedicated areas for treating covid-19 patients, to keep them separate from other patients. The hospitals are working closely together so that if one hospital has a high number of cases, patients needing a bed may be transferred to another local hospital.

Hospital visitors

To help prevent the spread of infection, we are not currently allowing visitors in our hospitals except under very exceptional circumstances. Visitors will only be considered in exceptional circumstances, including:

  • for a patient at end of life
  • one regular carer for a patient with additional needs, such as a patient with dementia
  • one parent/guardian for a child
  • one birth partner.


During this period, we will not be offering outpatient appointments except in the most urgent cases. The hospital will contact patients and some follow-up appointments may be by telephone.

Temporary closure of Hammersmith Urgent Treatment Centre due to covid-19 pandemic

As of Friday 20th March the service will no longer be open. For more information please see here

Parsons Green Walk-in-Centre changes

Due to the unprecedented Covid-19 (Coronavirus) public health crisis, Parsons Green Walk-in-Centre will change so they can more effectively support the NHS response to the Coronavirus pandemic. Temporarily, Parsons Green walk in centre has closed immediately to allow staff to be redeployed to support other essential NHS services at this time.  Use of walk in centres has reduced dramatically (by over 50% in every site) over recent weeks which means that we have staff who could be better utilised in other services at this time of significant pressure. Staff in the walk-in centre will now be redeployed on to other duties. For more information please see here

Contact us

You can reach out to us in a range of ways:

Call us on 0203 886 0386 or email us on

Twitter: @HealthwatchHF

WhatsApp Group

We will focus on providing formal information, signposting, guidance and support. This is not a chat room. The service will be manned and available 10am-5pm, Monday – Friday.

All those wishing to join must formally register and consent beforehand. For more information, contact us on 0203 886 0386, text 07309736622 or email us on